At Decibite we take financial security extremely seriously. Each order is evaluated closely and pushed through a number of tests to verify it is real. If your order is selected for additional verification, it is not personal, but rather a step taken to ensure we meet our goal of protecting our clients.
I have been asked for additional verification, what now?
Follow the below steps to ensure a quick set up and to prevent any delays that may occur. Remember, this is a routine procedure to ensure security for all of our clients.
Reply Promptly to the Verification Request
If we need to verify your order we will send you a verification request. This request will come either through an email to the email address that you input during the order or through a ticket opened on the Decibite dashboard. If a ticket is opened, an email notification will be sent as well.
Please respond to this request as quick as possible and include any documents that has been requested. Once we receive the necessary documentation, we will review them and be in touch.
What Type of Documents Could Be Requested?
During the verification process, clients will be asked to provide at minimum one of the below documents:
1. Photo Identification showing your name and address indicated on your order.
2. A bank statement showing the original payment for your order with your name and the last 4 digits of the credit card used.
All requests have a 72 hour deadline for responses. If no response has been sent to the verification request, all orders will be cancelled and applicable payments will be refunded to the original payment method. You will need to submit a new order if you wish to reactivate your account.
If you need any assistance or have a question, please reach out to us. We can be reached in a variety of ways.